Customer Service Associate

Company: Cortech
Location: Fairfield
Posted on: May 9, 2022

Job Description:

Customer Service AssociateShift: 1stSTART DATE ASAPMust have a HS Diploma/GEDMon - Fri 8:00 to 5:00/ 9:00 to 6:00. Opportunity for overtime if interested during week and on SaturdaysCustomer Service Representative in a fast paced highly transactional business providing support for the customer base and sales representatives determined by Enterprise accounts. Will also initiate and receive direct customer contact on orders and on-going communications within the assigned territory of accounts. Provide support to customer and sales acting as liaison by working with other departments within media supplies to complete the task and/or provide information. Responsibilities include but are not limited to order entry, respond to customer/sales inquiries, process quotes, create drawings, and assist in sales activity and administration of media within the region to insure the achievement of the monthly/annual regional goal. Develop and maintain excellent working relationships with customers and sales representatives.ESSENTIAL DUTIES & RESPONSIBILITES--- Maintain customer satisfaction--- Manage incoming folders--- Account management of large/high revenue customers--- Assist customers with any request/inquiry--- Enter new orders and initiate/execute maintenance to existing orders--- Coordinate orders containing new part numbers, following new part set up process--- Monitor system holds to secure the information needed to release the order for production/shipment--- Process customer complaints and follow to completion/resolution with the customer/sales representative--- Process requests for quotes and special pricing of both stock and custom parts--- Actively recommend blanket orders or "up-sell" concept where possible--- Report lost sales and lost opportunities to management--- Keep both sales representative and supervisor appraised on potential problems--- Provide account reports and details to sales and manager--- Participate in continuous improvement activities and projectsEducation:--- High School or GID required--- College preferredExperience:--- 3-5 years of customer service experience (College degree in appropriate discipline may be substituted). Excellent written and verbal communication skills. Mature person with an extensive customer service background, preferably in a manufacturing setting. Able to handle multiple priorities is a must. Must be detail oriented, a quick learner, and a team player.

Keywords: Cortech, Fairfield , Customer Service Associate, Hospitality & Tourism , Fairfield, Ohio