Customer Service Associate
Company: Cortech
Location: Fairfield
Posted on: May 9, 2022
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Job Description:
Customer Service AssociateShift: 1stSTART DATE ASAPMust have a
HS Diploma/GEDMon - Fri 8:00 to 5:00/ 9:00 to 6:00. Opportunity for
overtime if interested during week and on SaturdaysCustomer Service
Representative in a fast paced highly transactional business
providing support for the customer base and sales representatives
determined by Enterprise accounts. Will also initiate and receive
direct customer contact on orders and on-going communications
within the assigned territory of accounts. Provide support to
customer and sales acting as liaison by working with other
departments within media supplies to complete the task and/or
provide information. Responsibilities include but are not limited
to order entry, respond to customer/sales inquiries, process
quotes, create drawings, and assist in sales activity and
administration of media within the region to insure the achievement
of the monthly/annual regional goal. Develop and maintain excellent
working relationships with customers and sales
representatives.ESSENTIAL DUTIES & RESPONSIBILITES--- Maintain
customer satisfaction--- Manage incoming folders--- Account
management of large/high revenue customers--- Assist customers with
any request/inquiry--- Enter new orders and initiate/execute
maintenance to existing orders--- Coordinate orders containing new
part numbers, following new part set up process--- Monitor system
holds to secure the information needed to release the order for
production/shipment--- Process customer complaints and follow to
completion/resolution with the customer/sales representative---
Process requests for quotes and special pricing of both stock and
custom parts--- Actively recommend blanket orders or "up-sell"
concept where possible--- Report lost sales and lost opportunities
to management--- Keep both sales representative and supervisor
appraised on potential problems--- Provide account reports and
details to sales and manager--- Participate in continuous
improvement activities and projectsEducation:--- High School or GID
required--- College preferredExperience:--- 3-5 years of customer
service experience (College degree in appropriate discipline may be
substituted). Excellent written and verbal communication skills.
Mature person with an extensive customer service background,
preferably in a manufacturing setting. Able to handle multiple
priorities is a must. Must be detail oriented, a quick learner, and
a team player.
Keywords: Cortech, Fairfield , Customer Service Associate, Hospitality & Tourism , Fairfield, Ohio
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