Customer Experience Sales Guide
Company: DriveTime
Location: Fairfield
Posted on: March 15, 2023
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Job Description:
Job Description:
DriveTime is the largest privately-owned used car sales and finance
company in the country. Headquartered in Tempe, Arizona, we have
more than 140+ dealerships, 4 operations centers, and 16
reconditioning centers across the nation. Our 4,000+ employees are
focused on getting the right customer in the right car, at the
right terms. With over 25 years of industry experience and our
dedication to streamlining the purchase process, we're redefining
what it means to buy and finance a used car.That's Nice, But What's
the Job?As a Customer Experience Guide you will use a team-based
approach to ensure a one-of-a-kind sales experience for our
customers, helping them navigate the path to vehicle ownership at
the dealership. You will accomplish this goal by building
relationships and providing outstanding service to our customers
throughout the car sale process. What are the Responsibilities?
Connecting and building partnerships with customers who have
expressed interest in purchasing a vehicle with DriveTime. Working
out financing options for the customer, using our no-haggle sales
and finance approach, while working with the team to meet the
store's monthly budget. Being fully involved in both sales and
customer service activities at the dealership. Partnering with
other Customer Experience Guides and leadership to delegate shared
tasks and responsibilities, meeting customer and company needs.
Understanding and implementing all administrative responsibilities
including deal documentation and cash handling. Achieving
Certification of Keyholder and executing duties accordingly. What
About the Perks? Base Salary: $50,000 base salary so you can focus
on your customer's experience without the pressure to make the sale
Monthly Bonus Potential: This position offers an opportunity to
earn extra money every month based on achieving team goals Medical,
Dental , and Vision: DriveTime pays most of your premiums to keep
the cost as low as possible for our employees Tuition
Reimbursement: We encourage growth and development in all aspects
of your career Paid Time Off: 16 days of PTO annually plus an
additional 8 paid holidays Additional Benefits: 401(k), company -
paid life insurance, short and long-term disability Wellness
Program: We encourage employees to be the best version of
themselves with many exciting program options What makes a
successful DriveTime employee? Excellent communication skills: The
ability to talk and write with confidence and competence for a wide
variety of audiences Agile in a fast-paced environment: We move,
and we move quickly. Thriving in an environment that never stops,
is a must Plays well with others: You will be working in a
high-functioning team environment. We work together to win together
Goal-oriented: We are looking for someone that is enthusiastic and
passionate about meeting the team goals Management material: We are
looking for someone that can lead, manage, and grow within our
organization What are the Job Requirements? High School diploma is
required; a post-secondary degree is preferred. Ability to pass a
drug test and criminal background check. Valid driver's license
with a decent driving record for the previous 3 years. 5+ years of
sales or customer service experience; management experience
preferred. And when it comes to hiring, we don't just look for the
right person for the job, we seek out the right person for
DriveTime. Buckle up for plenty of opportunities to grow in a
professional, fun, and high-energy environment!
Keywords: DriveTime, Fairfield , Customer Experience Sales Guide, Sales , Fairfield, Ohio
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