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Full Time Weekend Customer Service Representative

Company: Relay Express
Location: Fairfield
Posted on: June 3, 2019

Job Description:

Job DescriptionPosition: Weekend CSRLocation: Fairfield, OHReports to: Operations ManagerRelay Express is a 24/7 same day delivery company headquartered in Cincinnati, Ohio. We are currently looking for a full-time dedicated weekend customer service representative. Relay Express wants to develop a team of dedicated individuals to focus on our weekend service needs. The ideal candidates should have a customer service background including experience with multi-line phones and computer proficiency including Word and Excel. Individuals must be able to work in an unsupervised and self-motivated manner. This is an entry level position with the opportunity to advance and grow with the company.The focus is to prepare, execute, and follow up with all parties to ensure 24/7 service through the weekends. The ideal candidate will meet all service requirements while adhering to the policies and procedures of Relay Express, Inc. The candidate must possess strong relationship skills and maintain a positive solution-based attitude at all times.Duties and Responsibilities:

Have complete understanding of all Relay Express capabilities, programs, policies, and procedures.Answer all incoming customer calls by the second ring.Understand the various details and SOP of each unique customer.Complete order entry for various streams of work:Daily routes as defined by customers.On-Demand/immediate orders as directed by customers.Provide customer order entry for all pickup and delivery orders utilizing a computer-based software system. Computer and typing skills necessary.Work closely with the Dispatchers on the shift to understand driver availability, monitor any transit delay or on-time pickup and delivery issues to identify potential customer communication touchpoints.Provide customers with proactive real-time updates regarding pickup and delivery times as well as bill of lading or freight details and proof of delivery information.File and organize route manifests, bills of lading, shipment control forms and any customer required paperwork as defined in the account specific operating procedures.Ability to work by the guidelines of Relay Express? Social Covenant, defining the expectations of respect and compassion in your interactions with co-workers.Benefits and Compensation:
Hourly/Salary: $12-$15 per hour based one experienceMedical Benefits after 90 days. Premium paid at 85%.Optional Life & AD&D Insurance after 90 days.Optional Dental and Vision Insurance after 90 days.Profit sharing 401k with company match after 1 year.Future opportunity for performance-based bonuses.Experience and skill requirements:
Dynamic personality able to communicate well with the customers.Professional image and communication skills.Ability to adapt to changing customer needs and driver availability.Ability to manage multiple factors in a high stress environment.Ability to work a flexible schedule, with the understanding that different times demand more hours.:Friday: 12:00-18:00Saturday 10:00-20:00Sunday 8:00-20:00Monday 10:00-16:00Additional time as demand requires *

Keywords: Relay Express, Fairfield , Full Time Weekend Customer Service Representative, Other , Fairfield, Ohio

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