Patient Care Coordinator
Company: CSI Pharmacy
Location: West Chester
Posted on: April 24, 2024
Job Description:
Compensation Starting at $20 per hourCSI Pharmacy is hiring a
Patient Care Coordinator to join our dynamic team. CSI Pharmacy is
a nationwide specialty pharmacy, founded by pharmacists and
dedicated to providing services for patients with chronic and rare
illnesses that require complex care. This role will be based out of
our Cincinnati, OH location.The Patient Care Coordinator provides
new and existing patients with the best possible customer service
in relation to their drug prescriptions, clinical services, billing
inquiries, delivery scheduling, patients' suggestions, and
complaints. -ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Records and processes orders and/or inquiries received by fax,
mail, telephone, and/or through patient direct contact.
- Provides timely response to patients' inquiries by telephone
and/or email, consistent with service and quality standards.
- Receives inbound and outbound calls to patients or MD Offices
regarding orders for medications, pharmacy services and all other
inquiries.
- Coordinates patient care by scheduling orders, communicating
information to the patient regarding shipments, assessing supply
needs, verifying patient and payment information, notifying the
pharmacist of issues or changes in the patient's condition.
- Provides correct information or directs the call to the
appropriate team member or department while maintaining
- a high level of professionalism.
- Ensures that good patients' relations are maintained, and
patients' claims and complaints are resolved fairly and
effectively.
- Contacts the pharmacists to alert them of any changes in
patient's condition, compliance issues due to patient not taking
medication or side effects, or to transfer a patient directly to
pharmacist for counseling.
- Complete all additional special handling duties as assigned
including but not limited to drug shipment notifications and
Adverse Drug Event Reports.
- Complete other stages of the order process as assigned
including but not limited to scanning prescriptions, Image
Indexing, Pre-QA, Intake Prep, and work issues.
- Documents information received from calls and provides
notification of any urgent orders, shipping related issues and any
errors, complaints or compliments to the appropriate party or
system.
- Performs other related duties as assigned or requested.
- Provides high quality services to the home-care patient and the
home-care referral source.
- Consistently represents the company in a professional
manner.
- Maintain effective working relationship and cooperate with all
personnel in the Company.
- Adheres to the Company's compliance requirements as stated in
the policy and procedure manual and all other related
policies.
- Perform other duties and responsibilities as
assigned.QUALIFICATION REQUIREMENTS:To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
- Provide the highest level of professionalism, responsiveness,
and communication in order to build and maintain the maximum
customer base possible.
- Must possess the ability to multi-task and frequently change
direction.
- Must have and maintain a valid driver's license, maintain
automobile insurance coverage, and have access to a reliable
automobile.
- Analytical - Uses intuition and experience to complement
data.
- Problem Solving - Identifies and resolves problems in a timely
manner; Gathers and analyzes information skillfully; Develops
alternative solutions; Works well in group problem solving
situations; Uses reason even when dealing with emotional
topics.
- Technical Skills - Strives to continuously build knowledge and
skills, Shares expertise with others.
- Customer Service - Manages difficult or emotional customer
situations; Responds promptly to customer needs; Solicits customer
feedback to improve service; Responds to requests for service and
assistance.
- Interpersonal Skills - Focuses on solving conflict, not
blaming; Maintains confidentiality; Listens to others without
interrupting; Keeps emotions under control; Remains open to others'
ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in
positive or negative situations; Listens and gets clarification;
Responds well to questions.
- Written Communication - Writes clearly and informatively; Able
to read and interpret written information.
- Teamwork - Exhibits objectivity and openness to others' views;
Gives and welcomes feedback; Contributes to building a positive
team spirit.
- Business Acumen - Conserves organizational resources.
- Diversity - Demonstrates knowledge of EEOC policy; Shows
respect and sensitivity for cultural differences; Supports
affirmative action and respects diversity.
- Ethics - Treats people with respect; Works with integrity and
ethically; Upholds
- organizational values.
- Organizational Support - Follows policies and procedures;
Supports affirmative action and respects diversity.
- Planning/Organizing - Uses time efficiently.
- Professionalism - Approaches others in a tactful manner; Reacts
well under pressure; Treats others with respect and consideration,
regardless of their status or position; Accepts responsibility for
own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for
ways to improve and promote quality; Monitors own work to ensure
quality.
- Safety and Security - Observes safety and security procedures;
Reports potentially unsafe conditions; Uses equipment and materials
properly.
- Adaptability - Able to deal with frequent change, delays, or
unexpected events.
- Attendance/Punctuality - Is consistently at work and on
time.
- Dependability - Follows instructions, responds to management
direction.
- Initiative - Asks for and offers help when neededEDUCATION
AND/OR EXPERIENCE:
- Pharmacy Tech License required.
- Minimum two years medical or pharmacy experience or equivalent
experience.
- At least 1 year of experience in call center -PHYSICAL
DEMANDS:The physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.While performing the duties of this job, the
employee is regularly required to talk or hear. The employee
regularly is required to stand, walk, sit, climb stairs, use hand
to finger, handle or feel objects, tools, or controls; and reach
with hands and arms.The employee frequently lifts and/or moves up
to 20 pounds. Specific vision abilities required by this job
include close vision and the ability to adjust focus.WORK
ENVIRONMENT:The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.This job generally operates in a clerical
office setting. This role routinely uses standard office equipment
such as computers, phones, photocopiers, filing cabinets, and fax
machines. While performing the duties of this position, the
employee may travel by automobile and be exposed to changing
weather conditions.COMMENTS:This description is intended to
describe the essential job functions, the general supplemental
functions, and the essential requirements for the performance of
this job. It is not an exhaustive list of all duties,
responsibilities, and requirements of a person so classified. Other
functions may be assigned, and management retains the right to add
or change the duties at any time.NOTICE: Successful completion of a
drug screen prior to employment is part of our background process,
which includes medical and recreational marijuana.By supplying your
phone number, you agree to receive communication via phone or
text.By submitting your application, you are confirming that you
are legally authorized to work in the United States.JR#
JR236673
Keywords: CSI Pharmacy, Fairfield , Patient Care Coordinator, Other , West Chester, Ohio
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