Client Services Representative (Corporate Accounts)

Company: Eurofins Scientific
Location: Fairfield
Posted on: March 16, 2023

Job Description:

Company DescriptionDDC is growing rapidly, and our customers need fast and accurate solutions for their life-changing challenges and questions related to paternity or other family relationships. DNA Diagnostics Center is the leading private DNA paternity testing laboratory worldwide.The Company's success reflects it's standing as the best, most accessible and affordable DNA testing service offered to satisfied patients and clients everywhere.DDC has accomplished this success by working as a strong, integrated team with innovative, efficient, effective, and competitive spirit, matched by none.Job DescriptionThe Client Service Representativeexemplifies DDC's commitment to excellence by providing an exceptional experience to our corporate partners and distributor customers. Operating with accuracy and integrity, the Client Service Representativeserves to execute tactical client needs expeditiously.They work in conjunction with Client Service Supervisors to ensure the successful delivery of services to clients and their customers.This position reports to the Client Service Supervisor and is responsible for responding to service and sales calls, faxes, and e-mails from our clients. Client Service Representativesmust have the ability to listen attentively to callers, understand their needs, and offer the most appropriate and beneficial DDC services.This position has the capability to work from home once training is complete. Schedule is Mon-Fri 9am-6pm EST. DUTIES/RESPONSIBILITIES: Troubleshoot issues and work with internal and external groups to quickly implement effective solutions, while minimizing any possible disruption to program operationsMeticulously communicate through resolution when resolving client concerns and/or escalate issues to the supervisor appropriately.Answer 50+ incoming phone calls from accounts and patients dailyMake 50+ outbound phone calls to alert accounts of challenges with cases Respond to 50+ email inquiries in a professional and timely manner dailyEffectively triage and support inquiries related to sample status, turnaround time, redraws, payments, portal access, and supplies.Scheduling support for Immigration Cases Correspond with clients on helps and case adjustments to verify or obtain missing informationQuality check daily cases to ensure the appropriate fees were assignedTake initiative to help team members when needed Follow DDC procedures and guidelines to ensure that DDC's services are offered in a manner consistent with our mission and vision statements. Work effectively with their teammates, manager, and other DDC teams QualificationsHigh school diploma/GED required3+ years of experience in customer serviceComfortable with Microsoft Office (Word, Excel, Teams, Outlook, etc.)Strong administrative skills to keep each account needs organized and tracked appropriatelyStrong written communication skills including proper email etiquette and formattingExcellent active listening skillsAbility to establish trust and collaborate with othersStrong verbal communication skills including empathy, ownership, and the ability to de-escalateKnowledge of DNA or diagnostic testing is preferredSelf-motivated and able to work with minimal supervisionTeam player mentality and excellent problem-solving skillsAdditional InformationMon-Fri 9am-6pm ESTExcellent full time benefits including comprehensive medical coverage, dental, and vision optionsLife and disability insurance401(k) with company matchPaid vacation and holidaysEurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.I'm interested I'm interested Privacy Policy

Keywords: Eurofins Scientific, Fairfield , Client Services Representative (Corporate Accounts), Other , Fairfield, Ohio