IT - Client System Admin I

Company: Cincinnati Financial Corporation
Location: Fairfield
Posted on: January 25, 2023

Job Description:

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person.

If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Start your journey with us

The Cincinnati Insurance Companies' IT department is currently seeking a client system administrator to configure, administer and support centralized computer management systems.

Job Summary:

The Client System Administrator role has the overall control of client endpoints (Desktops/ Laptops/ Tablets/ VDI). Their role is to design, install, administer and optimize company endpoints and related components to achieve high performance. This includes ensuring the availability of client/ applications, installation/configuration of endpoint operating systems/patches/software; manage endpoint security policies and developing processes/procedures for ongoing management of the endpoint environment. Install, administer, and support the application/system environments used to manage the client endpoint infrastructure. Associates in this role support the client endpoint Infrastructure, both from a hardware and software perspective. This role is responsible for the building and maintenance of all client hardware and operating systems.

Salary Range: Starting salaries between $45,000 - $73,000 based on experience

Be Ready To:

* support Application Virtualization
* participate actively in team discussions about processes and procedures
* Microsoft InTune and Microsoft Endpoint Configuration Manager / SCCM administration
* handle end-user requests and troubleshoot issues with hardware, software, OS and networking associated with the Endpoint Manager and desktop environments
* configure and maintain Windows System, both physical and virtual
* build and maintain VMware View environment, Virtual Desktop, including troubleshooting and performance tuning
* be available for on-call duties and after-hours support rotation for DMT services
* complete patch management, application deployment and system administration of enterprise software for configuration compliance
* the ability to work in a team environment with aggressive deadlines and multiple priorities
* manage Active Directory Group Policies
* work closely with Server, Network and Security Administrators to achieve optimal configuration of all applications
* provide some server support assistance when needed
* engage and collaborate with IT organizations while troubleshooting and resolving production incidents
* prioritize tasks and work independently on weekly objects with minimal supervision
* manage incidents, work orders, tasks, change requests and lead problem investigations

You've Earned:

* bachelor's degree in Business Computer Information Systems, Management Information Systems or Computer Science, or equivalent experience in computer science or related discipline
* Microsoft Certified Professional
* Microsoft A certification
* VMWare certified or strong working knowledge

Be Equipped With:

* the ability to demonstrate strong, methodical problem-solving and troubleshooting capabilities
* the ability to work in a team environment, multitask and are self-motivated
* perform in place upgrades
* Microsoft Endpoint Configuration Manager / SCCM and InTune administration with advanced knowledge of software deployments, scripting and automation, reporting and patch management
* familiar with toolsets including Admin Studio, Install Shield and App Volumes
* maintain Windows Server 2019
* knowledge and understanding of desktop operating systems, including registry, file and folder security, local and domain user security, systems tools and remote support
* experience scripting with programs such as VBScript or PowerShell
* knowledge of Active Directory including Group Policy, including OU structures, policy creation, user and computer configurations and security settings
* experience with TCP/IP, DNS, WINS, DHCP and VPN
* familiar with client security configurations, including browser, application and OS settings
* experience and knowledge in Microsoft Management technologies, including Endpoint Manager, OSD, Active Directory services, OU structures, troubleshooting and enabling configuration management with Group Policy Objects and Rights elevation and Permission assignments
* solid understanding of standard client and server, networking and Internet fundamentals
* experience providing support for Windows OS, as well as application design and implementation
* knowledge of the following: InTune, MDT, VBScript, Perl, PowerShell, repackaging applications, as well as virtualization of OS and applications
* experience working with VMWare or other virtualization products
* experience with cloud technologies support
* experience working with external support vendors
* good written and verbal communications skills

Preferred Skills:

* experience with datacenter management tools, including System Center and HP SIM
* the ability to perform client health monitoring, such as Xperf, event logs, process explorer, process monitor
* experience in the following: Windows Client Operating Systems, such as Windows 10 and 11
* the ability to learn new skills quickly with minimal guidance
* experience with WMI, Windows registry, user profiles, OS processes and services and networking
* knowledge of Windows Server Operating Systems
* familiar with industry standard ticketing systems such as Remedy and ServiceNow
* familiar with ITIL framework and Remedy Ticketing Systems
* experience with VMWare and Virtual Desktop Administration within Horizon or previous Citrix Administration experience
* Application Lifecycle Management experience and user personas
* Application scripting, testing, packaging and deployment experience within Microsoft Endpoint Manager or InTune
* Intune experience (2-3 years)
* Azure Active Directory and PowerShell experience is preferred
* Endpoint Privilege Management experience, configuration of elevated permissions and administration

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices, and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.

Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We provide equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. Learn More.

Keywords: Cincinnati Financial Corporation, Fairfield , IT - Client System Admin I, Other , Fairfield, Ohio