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Consumer Learning Content Governance

Company: Citi
Location: Fairfield
Posted on: January 20, 2023

Job Description:

PBWML - LXD Content Governance

Job Description

As with all members of the Citi team, the PBWML LXD Content Governance officer is responsible for bringing our firm's Leadership Principles to life every day. At Citi, We Take Ownership and challenge one another to a higher standard in everything we do. We Deliver with Pride, striving for client excellence, controls excellence and operational excellence. And we recognize We Succeed Together by valuing and learning from different perspectives to surpass stakeholder expectations.

The Content Governance officer's primary responsibility is to support the maturation and sustainability of an overarching content governance strategy and framework for the LXD (and broader PBWML) organization. The work includes the institution/ongoing governance of processes and structures spanning the entire content lifecycle (including role and policy definition). The Content Governance officer will work closely with Operations, PBWM Learning stakeholders, and HR Learning leadership to execute the change management and operationalization efforts required to enact and sustain the LXD Content Governance strategy. Core responsibilities are as follows:

Responsibilities include:

  • Collaborating with project teams to create centralized learning and knowledge management content structure (authoring templates, output templates, taxonomy, reuse strategy)
  • Ensuring content is properly organized and tagged to enable efficient access for both internal and external user
  • Governing content quality processes and guidelines
  • Establishing and maintaining a framework for internal procedures in support of the content structure
  • Creating and maintaining content structures for internal users
  • Ensuring expired content (documents and media) is properly archived and follows internal retention policy
  • Being a subject matter resource and consultant regarding content structure and standards for GCB L&D team members
  • Communicating updates and changes to governance-related processes
  • Interfacing with technology team for content structure, classification, search optimization and other methodology intersections, such as evolving performance support or knowledge management practices
  • Analyzing content usage for internal usage process improvement and learner performance measurement
  • Analyzing available data to make informed decisions about content strategy and governance practices
  • Simplifying LXD processes while maintaining controls that support risk management
  • Building relationships within PBWM Learning and DLTT to maintain synergy in governance practices where appropriate
  • Staying abreast of developing innovation and trends in the field of content, knowledge management, and performance support strategies in order to drive improvements.
  • Providing regular updates to senior leadership regarding the efficacy of content management strategy Qualifications
    • Deep understanding of taxonomy, classification systems of thought, content organization, content structure and meta tagging
    • Understanding of the financial services industry, Citi specific preferred
    • Understanding of learner experience and content access and consumption behaviors of the audience
    • Passion for organization
    • Superb attention to detail
    • Strong analytical skills
    • Design thinking
    • Strong interpersonal and communication skills, both written and verbal
    • Experience in designing technical training and/or technical writing is preferred
    • Experience working in an agile environment is preferred
    • Ability to work in ambiguity
    • Curiosity Requirements:
      • More than 2 years' experience in the field learning design, development or knowledge management or related field Education Level
        • Bachelor's/University degree preferred or 2 years of experience in a related field. -

          Job Family Group:

          Project and Program Management -

          Job Family:

          Project Management

          Time Type:

          Full time

          Primary Location:

          San Antonio Texas United States

          Primary Location Salary Range:

          $76,510.00 - $114,770.00

          Citi is an equal opportunity and affirmative action employer.

          Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

          Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

          View the " EEO is the Law " poster. View the EEO is the Law Supplement .

          View the EEO Policy Statement .

          View the Pay Transparency Posting


          Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Fairfield , Consumer Learning Content Governance, Other , Fairfield, Ohio

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