Customer Service Representative
Company: Workstream Inc
Posted on: November 18, 2022
Job Description JOB TITLE: Customer Care Specialist JOB SUMMARY
The Customer Care Specialists role is to serve as the first contact
for customers. This position will log calls, provide initial
dealer/customer support for a variety of questions, including, but
not limited to pricing, product availability, order status,
shipping status, and warranties. ESSENTIAL FUNCTIONS AND
RESPONSIBILITIES Provide proactive and friendly service to our
dealers and customers as the initial incoming phone contact.
Provide support and answers to inquiries by demonstrating a high
degree of professionalism and phone etiquette. Escalate customer
concerns of greater impact or technical complexity to supervisor.
Perform order entry into Companys ERP system in timely fashion,
ensuring systems and products align. Monitor and oversee the
service queue system to ensure that our top dealers and customers
are receiving support in the time frame outlined. Actively
participate in all customer service meetings and professionally
represent the department in all cross-functional committees and
task forces established to enhance work functions and procedures.
Complete miscellaneous departmental reports and other
administrative tasks. Perform other duties as needed or assigned by
manager. Does all of the above in a manner that meets company
safety requirements. QUALIFICATIONS High school graduate or
equivalent. 2 years experience in a customer driven environment.
Good reading, math, and analytical skills with excellent verbal and
written communication skills. Excellent communication skills both
verbal and written. Proficient in Microsoft applications including
Outlook, Excel, PowerPoint, and Word. Must be process oriented and
able to plan, organize and monitor work with minimal supervision.
PHYSICAL DEMANDS Work involves sitting, walking, talking, hearing,
and using a variety of office equipment. Vision abilities require
close vision assessments. Work involves lifting, pushing, pulling
up to 25 pounds occasionally. Required to stoop, bend, kneel, and
crouch occasionally. REPORTING LINE This position reports to the
Customer Service Manager.
Keywords: Workstream Inc, Fairfield , Customer Service Representative, Other , Fairfield, Ohio
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