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Sample Accessioning Supervisor

Company: Eurofins USA
Location: Fairfield
Posted on: August 7, 2022

Job Description:

DDC is growing rapidly, and our customers need fast and accurate solutions for their life-changing challenges and questions related to paternity or other family relationships. DNA Diagnostics Center is the leading private DNA paternity testing laboratory worldwide. The Company s success reflects it s standing as the best, most accessible and affordable DNA testing service offered to satisfied patients and clients everywhere.DDC has accomplished this success by working as a strong, integrated team with innovative, efficient, effective, and competitive spirit, matched by none. Job DescriptionThe role of the Case Management Supervisor is critical to the success of customer satisfaction. This position is essential to setting the tone for high quality service to customers and contributing to an employee oriented, high performance culture that emphasizes empowerment, accountability, quality, and productivity.The Case Management Supervisor ensures the Case Management team provides clients with outstanding service by answering questions, addressing concerns, and solving problems as needed, to ensure that every case is successfully completed and every patient satisfied. This role is multi-tasked and flexible and having the ability to prioritizing work is essential. The Case Management Supervisor manages and coordinates reporting and review of DNA reports as well as the productivity of Case Management team.DUTIES/RESPONSIBILITIES:

  • Supervises case assignment and in progress case lists
  • Oversees assignment of cases for interpretation and review for maximum output
  • Handles and responds to status and assignment requests from submitting agencies
  • Monitors progress of cases through interpretation and review processes
  • Assists with maintaining target turn-around-time and backlog reduction goals for interpretation and review related tasks
  • Evaluates interpretation and review productivity levels on a regular basis toward successful maintenance of section goals
  • Assists with compilation of discovery documents and certificates of analysis
  • Reviews and implements SOP changes, as necessary
  • Coordinates and participates in training of Case Management team, according to established protocols.
  • Participates in peer reviews of cases and assure that 100% of cases are peer reviewed
  • Provides guidance to lab staff regarding technical and administrative concerns
  • Follows rigorously all safety, method manual, and Quality Assurance/Quality Control protocols
  • Ensures the case management team is providing service that is timely, effective, efficient, equitable, and client-centered
  • Oversee the handling of case assignments, review case progress and determine case closure
  • Collaborate and work effectively with others
  • Results driven - able to maintain and sustain company goals
  • Oversee intake of packages received daily and that package integrity and chain of custody requirements have been verified
  • Oversee Data Entry/Audit of all patient and contract information
  • Oversee the close and mailing of final reports, chain of custody and affidavits
  • Meet weekly required production numbers
  • Participate in and/or lead staff meetings
  • Other duties as assignedQualifications
    • High School Diploma/GED Required; B.A. /B.S. in Biology, Chemistry, Forensic Science, or a related physical science preferred
    • Minimum of five (5) years of progressive experience within a regulated environment; laboratory experience strongly preferred
    • At least three (3) years previous supervisory experience preferred
    • Previous lead or supervisory experience, including experience with staffing and time management
    • Working knowledge of Microsoft Office; knowledge of Enterprise Resources Planning (ERP) system a plus
    • LIMS Laboratory Management Information Systems as a plus
    • Strong problem-solving skills
    • Good written and verbal communication
    • Able lead and to work as part of a team
    • Ability to identify and correct problems
    • Highly organized with strong attention to detail
    • Motivated and dedicated to completing tasks on scheduleAdditional Information Full time, Monday- Friday 8:30am- 5:30pm
      • Excellent full time benefits including comprehensive medical coverage, dental, and vision options
      • Life and disability insurance
      • 401(k) with company match
      • Paid vacation and holidaysEurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Keywords: Eurofins USA, Fairfield , Sample Accessioning Supervisor, Other , Fairfield, Ohio

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