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Customer Service Specialist

Company: CIP International, Inc
Location: Fairfield
Posted on: May 7, 2022

Job Description:

Position Summary
The Customer Service Specialist is an integral part of our operations and will help facilitate order processing, quoting, billing and inventory while providing excellent customer service; and, collaborate with internal stakeholders to ensure our customers are our priority.
Core Responsibilities
- Promptly respond to customer queries and orders
- Be part of the team that answers the main company phone line
- Maintain a polite, helpful, and professional manner at all times
- Data entry of customer orders, billing, and inventory
- Immediately escalate serious complaints or issues that you are not equipped to deal with
- Liaising with colleagues or managers to find the best solutions to customers' and inventory issues
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Contribute to team effort by accomplishing related results as needed
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Use telephones to reach out to customers and verify account information
- Assist with placement of orders, refunds, or exchanges
- Compile reports on overall customer satisfaction
- Work with project manager and sales to ensure proper customer service is being delivered
- Act as the company gatekeeper
- Adheres to all company policies, procedures, and business ethics codes
- As part of a small office team, perform other duties as assignedKnowledge and Skill Preferences
- High school diploma or GED
- Bachelor's degree in business, communications, or a related field may be advantageous
- Practical experience with CRM and/or accounting software, such as Salesforce and Sage, preferred
- Previous experience in a customer service role is preferred
- Ability to respond appropriately under pressure
- Sound judgment and excellent problem-solving skills
- Highly organized and detail-oriented
- Positive attitude and ability to build relationships with customers and colleagues
- Superb written and verbal communication skillsPI175659764

Keywords: CIP International, Inc, Fairfield , Customer Service Specialist, Other , Fairfield, Ohio

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