IT - Customer Support Analyst I
Company: Cincinnati Insurance Company, Inc.
Location: Fairfield
Posted on: September 13, 2021
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Job Description:
Description: Make a Difference With a Career in Insurance\: At The Cincinnati Insurance Companies, we put people first and
apply the Golden Rule to our daily operations. To put this into
action, we’re looking for extraordinary people to join our talented
team. Our service-oriented, ethical, knowledgeable, caring
associates are the heart of our vision to be the best company
serving independent agents. We help protect families and businesses
as they work to prevent or recover from a loss. Share your talents
to help us reach for continued success as we bring value to the
communities we serve and demonstrate that Actions Speak Louder
in Person®. If you’re ready to build productive relationships, collaborate
within a diverse team, embrace challenges and develop your skills,
then Cincinnati may be the place for you. We offer career
opportunities where you can contribute and grow. Start Your Journey With
Us\: The Cincinnati Insurance Companies is currently seeking a Help
Desk Analyst to p rovide courteous, professional technical phone support for
customers on a variety of software and hardware problems. Hours
will be 8\:15 a.m. - 5 p.m. (Hours during training period may
vary.) Be Ready To\: use incident/problem management system to document, track,
update and close case activities provide customers with technical assistance and guidance to
prevent recurring problems perform basic hardware and software troubleshooting to resolve
or escalate incidents provide management with status reports perform and understand how to correctly follow processes,
procedures and standards within department follow and support internal and external audit compliance improve and develop technical support skills through outside
education, self-study, etc perform and possible administrative functions within the team to
accomplish team goals You've Earned\: Qualified candidates have earned an associate’s degree or have
equivalent experience in computer science or related
discipline. Be Equipped With\: prior help desk experience preferred excellent written and verbal communication skills ability to analyze and solve problems aptitude for technology attitude for excellence in customer service working knowledge of PC’s and networks proficient in Windows operating systems proficient knowledge of Microsoft® Office products (i.e. Word,
Excel and Outlook) some college experience in Information Technology any Microsoft certification Enhance your
talents Providing outstanding service and developing
strong relationships with our independent agents are hallmarks of
our company. Whether you have experience from another carrier or
you’re new to the insurance industry, we promote a lifelong
learning approach. Cincinnati provides you with the tools and
training to be successful and to become a trusted, respected
insurance professional – all while enjoying a meaningful
career. Enjoy benefits and
amenities Your commitment to
providing strong service, sharing best practices and creating
solutions that impact lives is appreciated. To increase the
well-being and satisfaction of our associates, we offer a variety
of benefits and amenities. Learn more about our benefits and
amenities
packages. Many departments at our
Headquarters in Fairfield, Ohio, offer hybrid work options,
empowering associates to work from home several days a week.
Depending on your role and responsibilities, hybrid options may be
available. Embrace a diverse
team As a relationship-based
organization, we welcome and value a diverse workforce. We provide
equal employment opportunity to all qualified persons without
regard to race; creed; color; sex, including sexual orientation,
gender identity and transgender status; religion; national origin;
age; disability; military service; veteran status; pregnancy;
AIDS/HIV or genetic information; or any other basis prohibited by
law. Learn
More.
Qualification:
Keywords: Cincinnati Insurance Company, Inc., Fairfield , IT - Customer Support Analyst I, Other , Fairfield, Ohio
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