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Life - Associate Customer Service Representative - LPS

Company: Cincinnati Insurance Company, Inc.
Location: Fairfield
Posted on: July 12, 2021

Job Description:


Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.


If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.


Start your journey with us

The  Life Policy Services department is currently seeking an associate customer service representative.

Starting Rate of Pay\: $13.50-16.00/hr depending on knowledge and skills


Be ready to\:

  • handles high volume of phone calls

  • receives customers’ requests by telephone, fax, mail, or e-mail; analyzes request, provides needed service or information as needed. 

  • processes loans, withdrawals, required minimum distributions (RMD), surrenders, beneficiary/ownership changes, reinstatements, contractual changes, collateral assignments, external 1035/transfers

  • assigns tasks to the Policy Service Coordinator as necessary

  • refers transactions for approval  by the Life Underwriter and/or Assoc. Manager as outlined in the Lines of Authority

  • assist in the formulation of various reports as needed

  • ability to serve as a back-up for the Policy Service Coordinator as needed

  • meet with Field Representatives for team meetings

  • visit with agents/agencies

  • attend sales meetings



Be equipped with\:

  • excellent understanding of all operating systems, including but not limited to LifePRO, CLIC Workflow, Lexi Nexis,  CinciLink and various reference materials

  • ability to collaborate and work independently.

  • encouraged to pursue further continuing education – including pursuit of accredited insurance class/exam (such as LOMA), MAPS Certification, or equivalent

  • excellent oral and written communication skills

  • excellent understanding of coverage, rating, company products and Life Policy Service responsibilities

  • good decision making skills

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.


Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.   


Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We provide equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. Learn more about the Federal Employment Notices.


Keywords: Cincinnati Insurance Company, Inc., Fairfield , Life - Associate Customer Service Representative - LPS, Other , Fairfield, Ohio

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