Customer Service Assistant

Company: PDS Tech, Inc.
Location: Fairfield
Posted on: January 15, 2021

Job Description:

PDS Tech, Inc. is seeking a Customer Service Assistant in Fairfield, OH.Summary: * Customer Service Representative in a fast paced highly transactional business providing support for the customer base and sales representatives determined by Enterprise accounts.* Will also initiate and receive direct customer contact on orders and on-going communications within the assigned territory of accounts.* Provide support to customer and sales acting as liaison by working with other departments within media supplies to complete the task and/or provide information.* Responsibilities include but are not limited to order entry, respond to customer/sales inquiries, process quotes, create drawings, and assist in sales activity and administration of media within the region to insure the achievement of the monthly/annual regional goal.* Develop and maintain excellent working relationships with customers and sales representatives. * Maintain customer satisfaction * Manage incoming folders * Account management of large/high revenue customers * Assist customers with any request/inquiry * Enter new orders and initiate/execute maintenance to existing orders * Coordinate orders containing new part numbers, following new part set up process * Monitor system holds to secure the information needed to release the order for production/shipment * Process customer complaints and follow to completion/resolution with the customer/sales representative * Process requests for quotes and special pricing of both stock and custom parts * Actively recommend blanket orders or "up-sell" concept where possible * Report lost sales and lost opportunities to management * Keep both sales representative and supervisor appraised on potential problems * Provide account reports and details to sales and manager * Participate in continuous improvement activities and projects Education: * High School or GED required. * College preferred. Experience: * 3-5 years of customer service experience (College degree in appropriate discipline may be substituted).* Excellent written and verbal communication skills.* Mature person with an extensive customer service background, preferably in a manufacturing setting.* Able to handle multiple priorities is a must.* Must be detail oriented, a quick learner, and a team player. PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:* Health insurance* Paid holidays* Weekly payroll* Immediate 401(k) eligibility* Completion Bonuses* Training* Please note availability of benefits may vary by positionPDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit www.pdstech.com$$$ PDS pays for referrals! $$$SDL2017

Keywords: PDS Tech, Inc., Fairfield , Customer Service Assistant, Other , Fairfield, Ohio