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IT - Desktop Support Tech I-II

Company: The Cincinnati Insurance Companies
Location: Fairfield
Posted on: January 13, 2020

Job Description:

IT - Desktop Support Tech I-II US-OH-Fairfield Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person. If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Start your journey with us The IT Desktop Technical Services group is currently seeking a desktop support tech to build, configure and install Windows desktops and laptops, and perform advanced hardware and software troubleshooting for associates. Be Ready To: perform essential software installs and uninstalls track and update open calls and escalate situations as necessary assist in creating documentation for installing and troubleshooting hardware and software issues complete assigned projects on time and provide status reports to management install hardware and software, including operating system and office applications perform required quality assurance tests work with customers, set appointments, maintain schedules and other documentation Be Equipped With: experience installing hardware and software effective communication and customer service skills experience with Windows 7/10, Microsoft Office 2016 and Office 365 suite of products including Excel, Word, Access and Outlook working knowledge of networks and network terminology repair skills for PCs and peripherals must be a self-starter the ability to work in a team environment+ Knowledge of A+, Windows 7/10, MCDST certification(s) and VMWare view/thin client a plus You've Earned: Qualified candidates have earned an associate's degree or have equivalent experience in computer science or related discipline. Enhance your talents Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career. Enjoy benefits and amenities Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages. Embrace a diverse team As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; religion; national origin; age; disability; or any other basis prohibited by law. Learn more about the Federal Employment Notices.

Keywords: The Cincinnati Insurance Companies, Fairfield , IT - Desktop Support Tech I-II, Other , Fairfield, Ohio

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