UX Designer, Vice President
Company: JPMorganChase
Location: Columbus
Posted on: April 1, 2026
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Job Description:
Description Job Description: Vice President Experience Design –
Employee Experience Design Team Shape the future of user experience
with strategic design initiatives that blend business needs and
user insights. As a Vice President Experience Design in the
Employee Experience Design team, you will play a pivotal role in
shaping the user experience across our products and services.
Leveraging your deep knowledge of design and research practices to
lead strategically important initiatives and develop innovative
solutions that align with business requirements and user needs. As
a subject matter expert, collaborate with cross-functional teams,
guide, and mentor junior designers, and foster a culture of
inclusivity and accessibility. Your expertise in experience
strategy and inclusive design will ensure that our offerings are
not only visually appealing but also accessible and user-friendly,
enhancing the overall customer experience. As an Experience Design
Vice President within JPMC’s Employee Experience Design team—a
dedicated group of UX designers and researchers supporting
employee-facing product teams—you will lead a cross-functional
effort to improve the Help & Support experience for 300,000
employees worldwide. In this senior design role, you will drive
end-to-end experience enhancements from Discovery (creative briefs,
journey mapping, service blueprints) through Concepting
(wireframes, prototypes), Design, and Launch, working across an
ecosystem that includes both SaaS vendor solutions and
JPMC-specific platforms. You will frequently take point on
clarifying problem statements and objectives, while coaching and
mentoring junior team members through the creation of high-quality
UX deliverables. Job responsibilities Develop and execute
design/research strategies for complex projects and ensure
alignment with business objectives and user needs across multiple
product areas Diagram service flows and product features, design
wireframes, and prototype interactions for key touchpoints as you
lead end-to-end design initiatives within a specific domain. Drive
the adoption of inclusive design practices and accessibility
guidelines, mentor junior designers and foster a culture of
diversity and inclusion Collaborate with cross-functional teams to
integrate user experience design into the product development
processes and ensure seamless and customer-centric solutions
Analyze market trends, gather feedback from user research, and
learn from data insights to inform design decisions and optimize
user experiences across various platforms and channels Required
qualifications, capabilities, and skills 5 years of experience or
equivalent expertise in user experience design or similar roles
Demonstrated ability to create visual representations of user
journeys, such as storyboarding, wireframes, and prototypes
Demonstrated experience in inclusive design and accessibility
guidelines, with the ability to incorporate diverse perspectives
and abilities into design solutions Proven ability to develop
experiences that meet or exceed the initial proposal of a product
or experience, including the development of transformational
innovation strategies and the creation of 'north star'
representations to drive customer-centric decision-making Advanced
technical literacy, including an advanced understanding of
client-side technologies, APIs, microservices, and the components
of the technology stack, as well as their impact on user experience
Preferred qualifications, capabilities, and skills Design
leadership or managerial experience Experience with Service Design
techniques (user journey mapping, service blueprinting) Experience
with Usability Testing, and Heuristic Analysis
Keywords: JPMorganChase, Fairfield , UX Designer, Vice President, IT / Software / Systems , Columbus, Ohio
