Assistant Manager
Company: United Dairy Farmers
Location: Fairfield
Posted on: January 7, 2021
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Job Description:
The primary responsibility of an Assistant Manager is to ensure
the delivery of outstanding service to every Guest by following the
five phases of The Hi Five Guest Experience either personally or
through other associates on duty during his or her shift. This
includes both direct service to Guests as well as maintenance of
excellent store conditions. The Assistant Manager ensures the safe
and efficient operation of his or her shift while complying with
all laws and regulations, and all company policies and
requirements. Assistant Managers must be legally qualified under
applicable state laws to conduct all sales transactions including
alcohol and tobacco sales.Essential Functions:Managing other
Associates: including assigning/monitoring performance of duties,
coaching The Hi Five Guest Experience, and training of Shift
Leaders and Guest Services Associates. Provides input to Store
Manager for counseling/discipline of associates. Performs screening
interviews with applicants.Store Administration: including
ordering, review of weekly delivery reports, transfer of products,
completion of paperwork as directed by Store Manager or District
Supervisor.Overall Guest Services: Provide the signature UDF Hi
Five Guest Experience; greet Guests with a warm, authentic hello,
ensure store is prepared and ready for Guests at all times,
anticipate needs of Guests and provide assistance to ensure each
Guest leaves satisfied with the intention to return to our
store.DipSide Guest Services: Preparation of shakes/malts,
cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed"
containers.Efficient Operation of Point of Sale System and Gas
Console: Properly authorizing and control gas sales, accurately
register all transactions, handling coins/currency/checks/credit
card transactions/coupons/food stamps and making change.Stocking
Merchandise: Keep shelves, displays, milk box and freezers filled
and faced, ensure dip cabinet is filled and appears presentable to
our Guests; ensure coffee pots and ice dispensers are full, ensure
the proper rotation of stock and check for out of code
dates.Security: Maintain awareness of all Guests in the store/on
the lot to minimize shop-lifting and gas drive-offs, control cash
levels in the register by using proper "drop" procedures, doing
vendor log-in and following all steps in the Tobacco/Alcohol
Management and Robbery/Violence Deterrence programs.Maintenance:
Ensure the store and parking lot are kept in a safe, clean and
organized condition; keep store equipment clean; monitor product
and refrigeration equipment temperatures.Reporting: Accurate
completion of time records and the Customer First Document.Other
duties as assigned by ManagementMinimum Requirements:Ability to
speak, hear and understand spoken English well enough to
communicate effectively with customers.Ability to see well enough
to operate store equipment, including POS terminal, gas console,
check identification documents and to use price book.Ability to
understand operating instructions for store equipment and to
operate all store equipment.Ability to prepare DipSide items using
supplies located in the dip cabinets.Ability to handle coins,
currency, checks, credit transactions, coupons and food stamps,
recognize denominations and accurately make change.Ability to
recognize numbers, count and do arithmetic well enough to complete
required records.Ability to move merchandise from storage to
shelves/displays/freezers/milk box and place for proper
display.Ability to clean counters and other surfaces.Ability to
tolerate exposure to temperatures as low as -30 degrees Fahrenheit
for at least 2 minutes.Ability to tolerate exposure to temperatures
as low as +33 degrees Fahrenheit for at least 10 minutes.Ability to
raise at least 10 pounds from floor level to a height of 5
feet.Ability to place an 8" x 10" x 10" package weighing 21 pounds
into a dip cabinet, the top of which is 3 feet above the
floor.Notice:The lists of ESSENTIAL FUNCTIONS and MINIMUM
REQUIREMENTS for this position are not exhaustive but are believed
to be accurate at the time of publication. Management reserves the
right to revise this job description at any time without notice and
to require that other tasks be performed when necessary (for
example in response to emergencies, changes in personnel, changes
in workload or technical developments).
Keywords: United Dairy Farmers, Fairfield , Assistant Manager, Hospitality & Tourism , Fairfield, Ohio
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