Store Manager Trainee
Company: United Dairy Farmers
Posted on: December 5, 2019
Located at Store#138 - 5540 Dixie Hwy near S Gilmore, Fairfield, OH
Store Manager Trainee applications are considered at the Zone
level. They are not accepted for a specific store location.
Position Description: The Store Manager at United Dairy Farmers is
a customer service specialist. The primary responsibility of a
Store Manager is to assure the delivery of outstanding service to
every customer, either personally or through other employees. This
includes both direct service to customers as well as maintenance of
excellent store conditions. The Store Manager assures the safe and
efficient operation of his or her store, while complying with all
laws and regulations, and all company policies and requirements.
Store Managers must be legally qualified under applicable state
laws to conduct all sales transactions including alcohol and
tobacco sales. Store Managers are full-time employees, required to
work a minimum of forty-five (45) scheduled hours each week. Store
Managers are scheduled to work a minimum of five (5) shifts each
week. One (1) of those scheduled shifts must be other than first
shift, running until the start of the normally designated third
shift. A scheduled third shift may be substituted for one of the
other scheduled shifts. A Store Manager is required to work a
minimum of two (2) scheduled weekends per month. A weekend consists
of two (2) days including Friday, Saturday and Sunday.
These functions are central components of the Store Manager
position. The ability to perform these functions, with or without
reasonable accommodation, is essential for an employee to hold the
Store Manager position.
Delivering Outstanding Customer Service: including greeting
customers promptly, offering/providing assistance, suggestive
selling, checking identification when selling age restricted
products (alcohol, tobacco), operating money order dispenser and
credit card imprinter, ringing/bagging purchases, and saying 'thank
you'. Take the lead in resolving customer problems/complaints that
occur in the store.
Directing Employees: monitor daily activities and administer
employee counseling/recognition as appropriate; train employees
personally or oversee their training by others; make
recommendations for promotions, demotions, suspensions or
separations; enforce adherence by employees to all company policies
and procedures as well as all state and federal laws; investigate
and resolve employee complaints or conflicts;
Store Staffing: recruit, interview, perform reference checks and
select store employees; determine the most efficient use of
allotted labor hours; schedule employees and assign job duties;
train employees both individually and through group meetings.
Financial Reporting: prepare, analyze, and transmit store operating
results; prepare and deliver daily bank deposits following the
company's funds handling policy; monitor competitors' activities as
to pricing, merchandising, advertising, etc. and recommend
Inventory Control: ensure that the store is adequately stocked with
merchandise at all times; accurately record all sales transactions,
vendor transactions, ordering and pricing of product; maintain and
analyze End of Day Reports produced by the computer support system
on designated items; and prepare special reports or analysis as
requested by upper management.
Preparing DipSide Products: including preparation of shakes/malts,
cups/cones of ice cream/yogurt, sundaes, sodas and 'hand-packed'
Operating Mechanical Register or POS Terminal, Gas Console:
including properly authorizing and controlling gas sales,
accurately registering all transactions, handling
coins/currency/checks/coupons/food stamps and making change.
Security: including maintaining awareness of all persons in the
store/on the lot to minimize shop-lifting and gas drive-offs,
controlling cash levels in the register; following all steps in the
Tobacco/Alcohol Management and Robbery/Violence Deterrence
While these functions are part of the Store Manager
responsibilities, it may be possible to accommodate an inability to
perform them. Decisions regarding such accommodations will be made
by the Human Resources Manager in cooperation with the Zone Manager
and District Supervisor.
Maintenance: including keeping the store and lot in a safe, clean
and organized condition, clean store equipment and monitoring
product and refrigeration equipment temperatures.
Stocking Merchandise: including keeping shelves, displays, milk box
and freezers filled and faced, keeping dip cabinet filled, keeping
coffee pots full, filling ice dispensers, properly rotating stock
and checking code dates.
Any and all other activities required for outstanding customer
service, safe and efficient store operation and company
profitability, whether assigned by management or initiated by the
Store Manager within the limits of company policy.
Ability to speak, hear and understand spoken English well enough to
communicate effectively with customers.
Ability to see well enough to operate store equipment, including
mechanical register or POS terminal, gas console, check
identification documents and to use price book.
Ability to understand operating instructions for store equipment
and to operate all store equipment.
Ability to prepare DipSide items using supplies located in the dip
Ability to handle coins, currency, checks, coupons and food stamps,
recognize denominations and accurately make change.
Ability to recognize numbers, count and do arithmetic well enough
to complete required records.
Ability to move merchandise from storage to
shelves/displays/freezers/milk box and place for proper
Ability to clean counters and other surfaces.
Ability to tolerate exposure to temperatures as low as -30 degrees
Fahrenheit for at least 2 minutes.
Ability to tolerate exposure to temperatures as low as +33 degrees
Fahrenheit for at least 10 minutes.
Ability to raise at least 10 pounds from floor level to a height of
Ability to place an 8' x 10' x 10' package weighing 21 pounds into
a dip cabinet, the top of which is 3 feet above the floor.
The lists of ESSENTIAL FUNCTIONS, ADDITIONAL FUNCTIONS and MINIMUM
REQUIREMENTS for the Store Manager position are not exhaustive but
are believed to be accurate at the time of publication. Management
reserves the right to revise this job description at any time
without notice and to require that other tasks be performed when
necessary (for example in response to emergencies, changes in
personnel, changes in workload or technical developments).
Keywords: United Dairy Farmers, Fairfield , Store Manager Trainee, Hospitality & Tourism , Fairfield, Ohio
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