General Manager
Company: Thorntons LLC
Location: Fairfield
Posted on: January 9, 2021
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Job Description:
The General Manager is responsible for managing all aspects of a
Thorntons store to ensure that guests are provided with a superior
shopping experience. The GM will oversee and achieve performance
targets and improve financial performance each year through the
Plan to Win Strategy and Thorntons Core Values.Essential Job
Functions (RESPONSIBLE TO)---Delight the guest: both internal and
external guest alike. Takes pride in delighting our guests and
building brand loyalty.--- Oversees the daily execution of store
operations to service guests, maintain standards and deliver the
brand/guest experience that enables their store to achieve
performance targets and improve financial performance; must be well
organized. Ability to delegate task appropriately and follow up to
ensure completion.--- Trains and empowers team members to delight
guests through demonstration of Thorntons core values. Supports and
guides team members through career path. Holding their Team Members
to a high standard of execution through coaching and
accountability.--- Demonstrates Thorntons core values by assisting
and coaching GSRs and providing helpful support to the RM.---
Controls labor costs, supplies, cash, and inventory within budget.
Understanding reports and how the information can impact and/or
increase sales.--- Communicates with team members in ways that
motivates and inspires them to act in accordance with Plan to
Win.--- Promote and ensure a clean, organized, and safe work
environment for all team members.--- Control productive salaries,
supplies, cash, and inventory at or below budget to maximize
profitability.--- Develop plans to correct budget overages, measure
and track plan effectiveness, and ultimately achieve budget in a
timely manner.--- Recruit, interview, and hire all store staff to
ensure adequate coverage for all shifts.--- Provide proper
orientation, initial and ongoing training, and regular evaluation
of all team members to ensure team member success and
development.--- Comply with all federal, state, and local
inspectors by taking immediate and appropriate action, and
communicating and maintaining records of all inspections,
certificates, and necessary records.--- Promote sales and profits
working within the local community to partner and support events
and charitable causes that extend the Thorntons Brand.--- Complete
market surveys within the store's traffic area to remain
competitive.--- Ensure proper procedure is followed relating to
safety, accidents, and incidents including investigations and
documentation.--- Perform additional duties as assigned.Preferred
Qualifications--- Education--- College degree or equivalent
experience.--- Experience--- Minimum 3 years single-unit retail
experience.--- Management Experience
Keywords: Thorntons LLC, Fairfield , General Manager, Executive , Fairfield, Ohio
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