Company: United Dairy Farmers
Posted on: March 14, 2020
Located at Store#58 - 5237 Pleasant Avenue, Fairfield, OH -
Position Description: The primary responsibility of an Assistant
Manger is to assure the delivery of outstanding service to every
customer, either personally or through other employees on duty
during his or her shift. This includes both direct service to
customers as well as maintenance of excellent store conditions. The
Assistant Manager assures the safe and efficient operation of his
or her shift while complying with all laws and regulations, and all
company policies and requirements. Assistant Managers must be
legally qualified under applicable state laws to conduct all sales
transactions including alcohol and tobacco sales. Assistant
Managers are full-time employees, working thirty-seven (37) to
forty (40) scheduled hours each week. They may be scheduled on any
days and any shifts.
These functions are central components of the Assistant Manager
position. The ability to perform these functions, with or without
reasonable accommodation, is essential for an employee to hold the
Assistant Manager position.
Delivering Outstanding Customer Service: including greeting
customers promptly, offering/providing assistance, suggestive
selling, checking identification when selling age restricted
products (alcohol, tobacco, glue), operating money order dispenser
and credit card imprinter, ringing/bagging purchases, and saying
"thank you". Takes the lead in resolving customer
problems/complaints which occur in the store.
Preparing dipside products: including preparation of shakes/malts,
cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed"
Managing other Employees: including assigning/monitoring
performance of duties, coaching on customer service skills, and
training of Shift Leaders and Clerks. Provides input to Store
Manager for counseling/discipline of employees. Performs screening
interviews with applicants.
Operating mechanical register or POS terminal, gas console:
including properly authorizing and controlling gas sales,
accurately registering all transactions, handling
coins/currency/checks/coupons/food stamps and making change.
Security: including maintaining awareness of all persons in the
store/on the lot to minimize shop-lifting and gas drive-offs,
controlling cash levels in the register by using proper "drop"
procedures, doing vendor log-in and following all steps in the
Tobacco/Alcohol Management and Robbery/Violence Deterrence
Reporting: including accurate completion of time records and the
Customer First Document.
While these functions are part of the Assistant Manager
responsibilities, it may be possible to accommodate an inability to
perform them. Decisions regarding such accommodation will be made
by the Human Resources Manager in cooperation with the Zone Manager
and District Supervisor.
Store Administration: including ordering, review of weekly delivery
reports, transfer of products, completion of paperwork as directed
by Store Manager or District Supervisor.
Maintenance: including keeping the store and lot in a safe, clean
and organized condition, cleaning store equipment and monitoring
product and refrigeration equipment temperatures.
Stocking merchandise: including keeping shelves, displays, milk box
and freezers filled and faced, keeping dip cabinet filled, keeping
coffee pots full, filling ice dispensers, properly rotating stock
and checking code dates.
Any and all other activities required for outstanding customer
service, safe and efficient store operation and company
profitability, whether assigned by management or initiated by the
Assistant Manager within the limits of company policy.
Ability to speak, hear and understand spoken English well enough to
communicate effectively with customers.
Ability to see well enough to operate store equipment, including
mechanical register or POS terminal, gas console, check
identification documents and to use price book.
Ability to understand operating instructions for store equipment
and to operate all store equipment.
Ability to prepare DipSide items using supplies located in the dip
Ability to handle coins, currency, checks, coupons and food stamps,
recognize denominations and accurately make change.
Ability to recognize numbers, count and do arithmetic well enough
to complete required records.
Ability to move merchandise from storage to
shelves/displays/freezers/milk box and place for proper
Ability to clean counters and other surfaces.
Ability to tolerate exposure to temperatures as low as -30 degrees
Fahrenheit for at least 2 minutes.
Ability to tolerate exposure to temperatures as low as +33 degrees
Fahrenheit for at least 10 minutes.
Ability to raise at least 10 pounds from floor level to a height of
Ability to place an 8' x 10' x 10' package weighing 21 pounds into
a dip cabinet, the top of which is 3 feet above the floor.
The lists of ESSENTIAL FUNCTIONS, ADDITIONAL FUNCTIONS and MINIMUM
REQUIREMENTS for the Assistant Manager position are not exhaustive
but are believed to be accurate at the time of publication.
Management reserves the right to revise this job description at any
time without notice and to require that other tasks be performed
when necessary (for example in response to emergencies, changes in
personnel, changes in workload or technical developments).
Keywords: United Dairy Farmers, Fairfield , Assistant Manager, Executive , Fairfield, Ohio
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