Intune Support Engineer
Company: Rethink First
Location: Cincinnati
Posted on: April 18, 2024
Job Description:
Rethink is on a mission to inspire hope. power potential.
Founded in 2008 and headquartered in NYC, Rethink First is a
pioneer and market leader in behavioral and mental health
technology.
Developed by nationally recognized experts in the field, Rethink's
award-winning online solutions feature comprehensive video-based
training and education programs and sophisticated behavior
intervention planning tool for individuals and caregivers.
Rethink's offerings include individualized assessments, online
skills-based activities, access to remote clinician-led
consultations and more.
We have an opportunity for an Intune Support Engineer to join our
IT team. In this role, you'll have the opportunity to be part of a
growing Information Technology team, working directly with our
Director of Infrastructure Systems and provide IT support to the
entire Rethink organization.
What you will do:
- Subject matter expert in all Microsoft Intune
technologies.
- Execute key projects to advance Intune capabilities and
services such as Windows Autopilot, MDM, MAM, Microsoft Defender
for Endpoint, and App deployment.
- Provide technical expertise around Microsoft 365 messaging and
collaboration offerings, including processes, standards, best
practices for the platform.
- Monitor Helpdesk queue for inbound issues.
- Complete end-user helpdesk issues as assigned.
- Provide Tier 1-2 troubleshooting support for a complete range
of systems and network issues.
- Partnering with vendors, IT Security, and compliance to ensure
data and endpoint protection policies are configured appropriately
using Microsoft Defender.
- Perform hands-on fixes at the desktop level, including
installing, upgrading, and configuring applications.
- Adherence to and enforcement of all information security
protocols.
- Follow ITIL processes such as incident, change, problem, and
request.Required Experience & Skills
- 5 years' experience or more with Microsoft 365 technologies
with a concentration in Microsoft Intune.
- Experience or more with networking technologies (routing,
switching, firewall, wireless).
- Strong understanding of Microsoft 365 Apps Suite (Word,
Outlook, Excel, Teams, etc); backend platform services (Intune,
Azure, MS Defender, etc.) is a strong plus.
- Experience supporting mobile devices.
- Virus and malware detection, prevention, and removal
techniques.
- Strong desire to learn.
- Ability to work independently and collaboratively as part of a
team.
- Attention to detail and proficient with documentation of
processes.
- Professional written/verbal communication.
- Bachelor's degree in computer information systems, Information
Technology, Computer Science or similar (not required, but
preferred).Benefits
- Health, Dental, and Vision insurance
- 401(k) + Company Match
- Flexible Time Off (use as you need)
- Parental leave
- Professional development assistanceLocation: Remote
opportunities are available to candidates who reside in the
following states: AL, AZ, CT, FL, GA, IL, IN, KY, LA, MA, MD, MI,
MO, NC, NH, NJ, NV, OH, PA, TX, VA, WA, WIOur commitment to an
inclusive workplaceRethinkFirst is an equal opportunity employer
and is committed to providing a workplace free from harassment and
discrimination. We celebrate the unique differences of our
employees because that is what drives curiosity, innovation, and
the success of our business. We do not discriminate on the basis of
race, religion, color, national origin, gender, sexual orientation,
gender identity or expression, age, marital status, veteran status,
disability status, pregnancy, parental status, genetic information,
political affiliation, or any other status protected by the laws or
regulations in the locations where we operate. Accommodations are
available for applicants with disabilities.JazzHR Privacy
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Keywords: Rethink First, Fairfield , Intune Support Engineer, Engineering , Cincinnati, Ohio
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