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Desktop Support Engineer

Company: Randstad Technologies
Location: Fairfield
Posted on: April 8, 2021

Job Description:

job summary:Description: Script/test/deploy applications for corporate associates. Perform advanced software/hardware troubleshooting and diagnostics. Troubleshoot and respond to IT and level 1 and 2 support teams' questions. Track and update open calls and/or escalate problems. Assist in creating documentation for installing and troubleshooting software issues. Serve as the point of contact for unresolved problems from the Desktop Support Team. Follow IT Service Management best practices for incident, request fulfillment, and change requests. Responsible for ensuring the timely completion of all assigned projects and provide weekly status reports to management and team lead. Perform required quality assurance tests. Requirements: Dynamic, professional, team-oriented, self-motivated individual; Associate's degree or equivalent experience in computer science or related discipline; 4-6 years experience in either computer operations, hardware or deskside support. Highly developed experience in the installation of hardware and software. Advanced Windows 10, OneDrive experience, Office 365, advanced working knowledge of networks and network terminology, advanced repair skills for PC's and peripherals. Advanced application packaging, Powershell scripting, Active Directory, and SCCM knowledge location: FAIRFIELD, Ohiojob type: Contractsalary: $20 - 30 per hourwork hours: 8am to 4pmeducation: Bachelorsresponsibilities:Description: Script/test/deploy applications for corporate associates. Perform advanced software/hardware troubleshooting and diagnostics. Troubleshoot and respond to IT and level 1 and 2 support teams' questions. Track and update open calls and/or escalate problems. Assist in creating documentation for installing and troubleshooting software issues. Serve as the point of contact for unresolved problems from the Desktop Support Team. Follow IT Service Management best practices for incident, request fulfillment, and change requests. Responsible for ensuring the timely completion of all assigned projects and provide weekly status reports to management and team lead. Perform required quality assurance tests. Requirements: Dynamic, professional, team-oriented, self-motivated individual; Associate's degree or equivalent experience in computer science or related discipline; 4-6 years experience in either computer operations, hardware or deskside support. Highly developed experience in the installation of hardware and software. Advanced Windows 10, OneDrive experience, Office 365, advanced working knowledge of networks and network terminology, advanced repair skills for PC's and peripherals. Advanced application packaging, Powershell scripting, Active Directory, and SCCM knowledge required. VDI, GPO, and OSD experience preferred. qualifications:Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelorsskills: powershellApplication packagingSCCMWyseActive directoryEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Keywords: Randstad Technologies, Fairfield , Desktop Support Engineer, Engineering , Fairfield, Ohio

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