Workplace Solutions - Customer Service Analyst
Company: JPMorganChase
Location: Columbus
Posted on: April 1, 2026
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Job Description:
Description Workplace Solutions is a tech and service-based
offering, created to empower teams to easily navigate their
workplace incentives with confidence. Our intuitive solutions help
to attract and keep talented people. If you are seeking a client
facing role that promotes exceptional customer service and
innovation this may be the position for you. As a Customer Service
Analyst in JP Morgan Workplace solutions you will be a prominent
point of contact for our participants. This role demands good
communication and a desire to deliver exceptional client service.
Job Responsibilities Acts as the first point of contact for JP
Morgan Workplace Solutions, providing exceptional customer service
and knowledge on the products and services that will support
customers in their financial journey. Communicates with customers
via phone calls and emails, in order to turn them around in a
timely manner with high quality responses Interact with other areas
of the company in resolving queries raised by clients and
participants (Operations, Payments, Settlement, Trading, IT,
Product Design, Sales, etc) Uses soft skills to adapt your ton to
each customer to create a memorable experience whilst fully
understanding their needs Identify and recommend areas for
improvement within the Service Desk function that support and add
value to business activities Handles challenging conversations
including complaints when necessary Required Qualifications,
Capabilities and Skills: Excellent Customer Service skills in
telephone and email etiquette Client focus, interpersonal skills
and ability to network. Proactivity and Continuous Improvement
mindset. Maintains highest level of technical skill in field of
expertise. This position requires a high degree of discretion and
judgement. Preferred Qualifications, Capabilities and Skills:
University degree in Economics, Finance or equivalent work
experience desired. Experience in Customer Service role, preferably
in the Financial Services Be an excellent communicator Be
empathetic and problem solver, have a passion for learning and self
development Other languages are also advantageous with examples
including Spanish, Norwegian, French, Finnish, Czech, Polish,
German and Arabic.
Keywords: JPMorganChase, Fairfield , Workplace Solutions - Customer Service Analyst, Customer Service & Call Center , Columbus, Ohio
