Customer Service Representative
Location: Louisville
Posted on: June 23, 2025
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Job Description:
Leading Sustainability Company in the Beverage Industry /
Excellent Benefits Upward Mobility! This Jobot Job is hosted by:
Caitlyn Hardy Are you a fit? Easy Apply now by clicking the "Apply
Now" button and sending us your resume. Salary: $17 - $19 per hour
A bit about us: Are you passionate about delivering exceptional
customer experiences while making a positive impact on the planet?
Our client, a mission-driven company in the sustainability
industry, is seeking a Customer Service Representative / Account
Manager to join their growing team. In this hybrid customer service
rep/account manager role, you’ll be the primary point of contact
for customers and clients, ensuring satisfaction and building
long-term relationships. You’ll handle day-to-day inquiries,
proactively manage accounts, and collaborate across departments to
provide thoughtful, solutions-oriented service. If you're a natural
communicator, detail-oriented, and thrive in a fast-paced,
purpose-driven environment, we want to hear from you! Why join us?
Offer full medical, dental, vision Short-term and long-term
disability Life insurance 401k with match of fifty cents on the
dollar up to 6% Hourly rate Job Details Confer with customers by
telephone or email to provide information about products or
services, take or enter orders, cancel accounts, reschedule orders,
or obtain details of complaints. Check to ensure that appropriate
changes were made to resolve customers' problems. Keep records of
customer interactions or transactions, recording details of
inquiries, complaints, or comments, as well as actions taken as
needed. Complete contract forms, prepare change of address records,
or issue service discontinuance orders using computers. Refer
unresolved customer grievances to designated departments for
further investigation. Contact customers to respond to inquiries or
to notify them of claim investigation results or any planned
adjustments. Obtain and examine all relevant information to assess
the validity of concerns and to determine possible causes, such as
extreme weather conditions that delay shipments. Correctly enter
customer orders into NEXUS, including completion of scheduling
services and completing transactions by emailing order summaries to
customers. Recommend improvements in products, packaging, shipping,
service, or billing methods and procedures to prevent future
problems. Ideal Candidate Profile: Strong multitasker who thrives
in a dynamic environment Comfortable working across departments and
balancing shifting priorities Background in logistics, shipping, or
supply chain is a plus Customer-first mindset with exceptional
written and verbal communication skills Familiarity with order
entry systems like NEXUS or similar platforms is helpful Interested
in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive
work environment that celebrates diversity and all qualified
candidates receive consideration for employment without regard to
race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state or local laws. Sometimes Jobot is
required to perform background checks with your authorization.
Jobot will consider qualified candidates with criminal histories in
a manner consistent with any applicable federal, state, or local
law regarding criminal backgrounds, including but not limited to
the Los Angeles Fair Chance Initiative for Hiring and the San
Francisco Fair Chance Ordinance.
Keywords: , Fairfield , Customer Service Representative, Customer Service & Call Center , Louisville, Ohio
